Shipping policy

Hemnhue Private Limited Last Updated: September 6, 2026

Thank you for shopping with Hemnhue. This Shipping Policy explains how we process, package, and deliver your order, both within India and internationally.

1. Order Processing Time

• All orders are processed within 2–4 business days of order confirmation, excluding weekends and public holidays.

• Since many of our pieces feature hand-embroidery, hand-painted detailing, or are part of limited, scarcity-driven drops, some items may require additional preparation time. Any extended processing time will be clearly stated on the product page.

• Custom and bespoke orders (commissioned pieces, artisan collaborations) may take 7–15 business days to process before shipping, depending on the complexity of the work. Estimated timelines will be shared with you at the time of order.

• Orders placed on weekends or public holidays will begin processing on the next business day.

• You will receive an email confirmation once your order has been placed, and a separate shipping confirmation with tracking details once it has been dispatched.

2. Domestic Shipping (India)

• We currently ship across India, including Delhi, Mumbai, Bangalore, and other major and Tier-2 cities.

• Delivery timelines may vary for remote or non-serviceable pin codes, and our courier partner will inform you if any delay applies.

3. International Shipping

We currently ship to select international markets, including the USA, UK, and UAE, with more regions being added as we grow.

• International delivery timelines are estimates and may be affected by customs processing, local courier delays, or public holidays in the destination country.

• Customs, duties, and taxes: International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any applicable free-shipping thresholds will be displayed at checkout or on our website.

5. Order Tracking

Once your order is shipped, you will receive a tracking number and a link via email/SMS to monitor your shipment's progress. Please allow 24–48 hours for tracking information to update after dispatch.

6. Delays

While we work with trusted courier partners to ensure timely delivery, delays can occasionally occur due to:

• Weather conditions or natural events

• Public holidays or peak season demand (e.g., festival periods, new drop launches)

• Customs processing for international shipments

• Courier network disruptions

We appreciate your patience in such cases and will keep you informed if we become aware of a significant delay affecting your order.

7. Incorrect or Incomplete Address

Please ensure your shipping address, contact number, and pin/zip code are accurate at checkout. Hemnhue is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

8. Lost or Damaged Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery at hemnhue01@gmail.com with your order number and photos of the damaged item and packaging.

• If your tracking shows delivery but you have not received your package, please contact us within 7 days so we can investigate with our courier partner.

• Once confirmed as lost or damaged in transit, we will offer a replacement (subject to availability) or a refund, in line with our Returns & Refunds Policy.

9. Order Changes and Cancellations

• If you need to change your shipping address or cancel your order, please contact us at hemnhue01@gmail.com as soon as possible.

• We can only accommodate changes or cancellations before the order has been processed for shipping. Once an order is dispatched, it cannot be modified or cancelled.

• Custom and bespoke orders, once confirmed, may not be eligible for cancellation once production has begun.

10. Limited Drops and Pre-Orders

Some collections are released as limited, scarcity-driven drops or pre-orders. Shipping timelines for these items may differ from our standard processing times and will be clearly communicated on the product page at the time of purchase.

11. Contact Us

For any questions regarding shipping, tracking, or your order status, please reach out to us:

Hemnhue Private Limited Patna, Bihar, India Phone: +91-7643001804 Email: hemnhue01@gmail.com Website: hemnhue.com Instagram & Facebook: @hemnhueofficial

This policy is provided as a general template. We recommend confirming exact delivery timelines, costs, and courier partner terms before publishing this policy live, and reviewing it periodically as your shipping partners or serviceable regions change.